Conduent Benefits, Associate II in Chesapeake, Virginia

Benefits, Associate II

Description

Conduent is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Conduent offers business process outsourcing, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Conduent supplies for graphic communication and office printing environments of any size. Conduent serves clients in more than 160 countries. For more information, visit www.conduent.com at http://www.conduent.com/ www.news.conduent.com, www.realbusiness.com or www.conduent.com/businessservices .

Full Time Permanent

Benefits Associate II

Do you enjoy helping others? We want to hear from you!

Currently, we are seeking excellent Benefits Associate II to join our team at 1434 Crossways Blvd, Chesapeake, VA 23320. This position is a call center position assisting people with inquiries regarding their Health and Welfare benefits. Ideal candidate is someone who is dependable, analytical, adheres to company/call center policies, researches information before going to the Technical Analyst for assistance, ability to communicate professionally with each client interaction & diffuse irate callers, timely manage his/her workbox, and adheres to assigned schedule and established departmental metrics (ACW, Unscheduled Aux time, etc.); can sit for periods of time. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Job Specifics:

  • 12:30 PM -9:00 PM Monday –Friday (No Weekends). Applicants must have open availability to work any hours scheduled during operating hours!

Job Description:

As a Benefits Associate II working in a call center environment, you will be working to support customers with their medical benefits accounts.

Your responsibilities will include, but are not limited to the following:

  • Performs one or more of the following duties:

  • Health and Welfare

  • Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions.

  • Improves participant decision-making process by having a complete knowledge of the clients health and welfare employee benefit plans including but not limited to medical, dental, prescription plan, life insurance, AD&D, and LTD enrollments and changes; COBRA process, as well as the cost of associated premiums

  • Explains the appropriate participant forms and provides guidance on completion

  • Assists participants with portal navigation


  • Defined Benefit / Defined Contribution

  • Process various types of calculations, meeting timeliness and accuracy standards

  • Interpret plan rules to ensure compliance with plan document

  • Analyze transactions to ensure proper quality standards as required by each specific client

  • Contact participants to explain calculations or resolve participant/client related issues

  • Review incoming forms for completion and accuracy; take appropriate corrective action

  • Assists Participants with Portal Navigation

  • Other duties as assigned

Job Benefits

Primary Location United States-Virginia-Chesapeake

Organization Consumer and Industrials

Unposting Date Ongoing

Req ID: 18007560