Ferguson Enterprises, Inc. Human Resources Service Delivery Manager in Newport News, Virginia

Job Description:

The Service Delivery Manager ensures that our HR teams are working efficiently and using the information we have to improve service. The position is responsible for ensuring that our knowledgebase is up to date, our case management system is optimized, our associate portal is implemented and updated effectively and that our processes and service are efficient and are providing excellent service to our associates.

The role serves as a key leader in ensuring that the HR Operational Excellent team is the best that it can be. This position will report into the Senior Director of HR Operational Excellence.


This role can be located anywhere in the US. Travel to our corporate headquarters in Newport News, VA, will be periodically necessary.


  • Expert, advocate and implementer of productivity technology such as:

  • Knowledgebase

  • Associate Portal

  • Case Management

  • User statistics

  • Business process usage reports

  • Quality Assurance

  • LEAN

  • Governance

  • Workday HR Partner Community


  • Bachelor’s degree

  • Excellent written and oral communication skills

  • Experience with Workday and/or Service Now is a plus

Personal Qualifications/Attributes

  • Commitment to and passion for excellence and taking care of associates

  • Ability to understand challenges or underlying concerns, share ideas and work cross-functionally

  • Problem-solving and learning mindset

  • Positive, team-oriented attitude


The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.