APL Import Customer Service Representative in Norfolk, Virginia

CMA CGM, founded by Jacques R. Saadé, is a leading worldwide shipping group. Its 489 vessels call more than 420 ports in the world on all 5 continents. In 2016, they carried 15.6 million TEUs (twenty-foot equivalent units).

Now headed by Rodolphe Saadé, CMA CGM enjoys a continuous growth and keeps innovating to offer its customers new maritime, terrestrial, and logistical solutions.

With a presence in 160 countries and through its 755 agencies network, the Group employs 29,000 people worldwide, including 2,400 in its headquarters in Marseilles.

This position will be responsible to:

  • Answer incoming calls, ensuring customers receive tier 1 level customer service

  • Answer /Assign customer service emails via Footprints, and ensuring customers receive tier 1 level customer service within SLA

  • Provide updates on shipments using relevant rail and terminal websites to provide accurate information to our customers

  • Liaison between external and internal customers for import issues and follow up as needed

  • Provide notices or other information to customers as applicable for holds, vessel arrival information, customs information, delays, or release status notifications

  • Ensure contact information is accurate in LARA and Footprints

  • Miscellaneous related duties or projects as assigned.

  • Must be available to work 8:30am-5:30pm, Monday thru Friday.

Skill Sets / Education & Experience Requirements:

  • High School Diploma or GED.

  • Minimum 1 year general work experience required.

  • Proficient computer skills to include basic Microsoft applications (Excel, Outlook, Word, Internet Explorer)

  • Ability to accept and retain instruction

  • Multi-tasking abilities to perform in a high volume call center environment

  • Communicate and listen effectively

  • Able to think quickly to identify problems as well as research solutions

  • Displayattention to detail

  • Excellent phone etiquette and proven customer service abilities

  • Ability to work in a fast paced environment

Skill Sets / Education & Experience Preferred:

  • Associates Degree preferred.

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.